1. Introduction
277 bed places the highest importance on user privacy. This privacy policy ("Policy") explains what information is collected when you use 277 bed's website and services, how that information is used, and how it is kept safe.
This policy applies to all services, products, mobile applications, and website services of 277 bed. In this policy, "we", "our", or "277 bed" refers to the organisation operating this platform. "You" or "user" refers to any person using our services.
By using 277 bed's services, you are considered to have agreed to the terms of this privacy policy. To learn more about all our activities, please read the About Us page.
This policy has been prepared in accordance with applicable data protection regulations in Bangladesh. We follow internationally recognised data protection practices.
2. Types of Information Collected
277 bed collects various types of information, which are described in detail below:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — our services are for users aged 21+ only)
- National ID card or passport number (during identity verification)
- Residential address
- Photo ID or documents (during the KYC process)
2.2 Contact Information
- Mobile number (for account registration and OTP verification)
- Email address
2.3 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
2.4 Activity Information
- Gaming history — bet amounts, win and loss records
- Login times and session-related information
- Navigation patterns within the platform
- Technical information about the device and browser used
2.5 Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Information obtained through cookies and similar tracking technologies
3. How Information Is Collected
277 bed collects your information through the following methods:
- Information you provide directly: Information you submit when completing account registration, login, deposit, or withdrawal forms.
- Automatic collection: When you use our platform, certain information is automatically collected through cookies, log files, and similar technologies.
- From third parties: Specific information may be received from payment processors (such as bKash, Nagad), identity verification services, or partner organisations.
- Through customer support: Information provided when you contact us via live chat or email.
4. Purpose of Using Information
277 bed uses your information only for the purposes listed below:
4.1 Account Management
Identity and contact information is used to create, maintain, and secure your account. This information is also required for security-related activities such as password recovery or OTP verification.
4.2 Processing Financial Transactions
Financial information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Records of each transaction are stored securely.
4.3 Ensuring Responsible Gaming
Following responsible gaming practices is mandatory on our platform. User information is used for age verification, identifying signs of gambling addiction, and managing self-exclusion.
4.4 Service Improvement
Activity information is analysed to improve the user experience, plan new features, and resolve technical issues on the platform.
4.5 Communication and Support
Contact information is used to provide customer service, technical support, and send important account-related notifications.
4.6 Compliance with Legal Obligations
Information is used to meet obligations related to fraud prevention, anti-money laundering (AML) measures, and identity verification as required by applicable regulations.
277 bed never sells your information or transfers it to third parties for advertising purposes.
5. Disclosure and Sharing of Information
277 bed may share your information with third parties in limited and specific circumstances:
5.1 Service Providers
Payment processors (bKash, Nagad, Rocket, Upay), identity verification services, cloud hosting providers, and technology infrastructure providers may receive information to the extent necessary to perform their services. All such organisations operate under strict confidentiality agreements.
5.2 Legal Obligations
Information may be disclosed to comply with court orders, legitimate requests from government authorities, or legal obligations. Only the minimum necessary information is disclosed in such cases.
5.3 Fraud Prevention
Information may be shared with relevant authorities to take action against financial fraud, account hacking, or other unlawful activity.
5.4 Business Transfers
If ownership or management of 277 bed changes for any reason, user information may be transferred to the new organisation. Users will be notified in advance in such cases.
6. Cookies and Tracking Technologies
277 bed uses cookies and similar technologies to improve the user experience on the website and to ensure the platform functions correctly.
6.1 Essential Cookies
These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and process payments. These cookies cannot be disabled, as the service will not work properly without them.
6.2 Functional Cookies
These cookies are used to remember your preferences, language settings, and personalised experience.
6.3 Analytical Cookies
Analytics cookies are used to understand how the platform is used and to improve the quality of the service. This information is aggregated and does not identify individuals.
You can manage cookies through your browser settings. However, disabling cookies entirely may limit some features of the platform.
7. Data Storage and Security
Keeping your information secure is our most important responsibility. 277 bed follows industry-standard security practices to achieve this.
7.1 Technical Security
- SSL encryption — all data transfers take place through encrypted channels
- Sensitive information is stored using industry-standard data encryption methods
- Regular security audits and vulnerability assessments
- Two-step verification (OTP) system
- Firewall and intrusion detection systems
7.2 Organisational Security
- Only authorised personnel have access to data
- Staff receive regular privacy training
- A rapid-response plan is in place for data breach incidents
7.3 Data Retention Period
Information is retained for as long as the account is active and, thereafter, for as long as required by legal obligations. Financial transaction records are kept for the period specified by regulatory requirements.
No digital system is completely free of risk. We make every effort to protect your data, but if you suspect any unauthorised access, please contact us immediately.
8. Your Rights
As a registered user of the 277 bed platform, you have the following rights over your own information:
8.1 Right to Know
You may ask what information 277 bed has collected about you and how it is being used. This request must be sent to our customer support with verifiable proof of identity.
8.2 Right to Correction
If your profile contains incorrect or incomplete information, you may request that it be corrected. Many details can be changed directly through your account settings.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, it may be necessary to retain information where required by legal obligations or in the case of an ongoing dispute.
8.4 Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances, particularly during a dispute about the accuracy of the information.
8.5 Right to Withdraw Consent
You may withdraw consent at any time from any data processing carried out on the basis of consent. This will not affect the lawfulness of processing carried out before the withdrawal.
To exercise these rights and for general questions about our services, you will find answers in the FAQ section.
9. Protection of Children and Minors
All services of 277 bed are strictly for persons aged 21 or above. We do not knowingly collect or process information from anyone under the age of 21 under any circumstances.
The registration process includes an age verification step. If we are informed that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their child has registered on the 277 bed platform without permission, please contact our customer support.
10. Third-Party Links
The 277 bed platform may occasionally contain references to third-party websites. These external sites have their own privacy policies, and 277 bed is not responsible for their practices.
Payment gateways such as bKash or Nagad have their own privacy policies. How your information is handled on those platforms during a transaction is governed by the respective organisation's policy.
11. Changes to the Policy
277 bed may update this privacy policy as needed. Users will be notified by their registered email or mobile number of any significant changes.
Changes to this policy take effect from the date they are published. Continuing to use the platform after any changes means you have accepted the terms of the updated policy.
To learn about the terms of service that go along with this policy, read the Terms & Conditions page, where the full rules for using the service are explained in detail.
Previous versions of the policy are available on request through customer support.
12. Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact the 277 bed customer support team:
After receiving a privacy-related request, we respond within a reasonable time. For complex requests, identity verification may be required.